TERMS & CONDITIONS
Booking Conditions: (As prescribed in section 17 of the Consumer Protection Act 68 of 2008)
1. All bookings made by us will be considered provisional until availability has been confirmed and the required deposit has been received.
2. Deposit: A 50% deposit of the full amount is required at the time of making the booking. If we fail to receive your deposit within 7 days of the booking, your provisional reservation will lapse.
Kindly note that during peak season (November-January and April) a 100% deposit will be required when confirming a booking.
3. Cancellation: Should you need to cancel your booking for any reason, the following cancellation fees will apply, regardless of the reason for cancellation:
Cancellation more than 60 days prior to departure - 25% of the full amount (50% of the deposit)
Cancellation 60 days or less prior to departure - 50% of the full amount (full deposit)
Cancellation 30 days prior to departure - 75% of the full amount
Cancellation 14 days or less prior to departure - 100% of the full amount
4. In terms of Section 17(5) of the Consumer Protection Act 68 of 2008, no cancellation fee will be payable in the event of the death or hospitalisation of the person for whom, or for whose benefit the booking, reservation or order was made.
Stoneridge Guesthouse and its staff accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, disability, injury, property theft or damage, missed flights and missed accommodation.